THE CUSTOMER’S ATTENTION IS DRAWN TO THE FOLLOWING PROVISIONS OF CLAUSES 1 AND 2

1. WE DON’T COMPENSATE YOU FOR ALL LOSSES CAUSED BY US OR OUR SERVICES

We’re responsible for losses you suffer caused by us breaking this contract unless the loss is:

Unexpected.
It was not obvious that it would happen and nothing you said to us before we accepted your order meant we should have expected it (so, in the law, the loss was unforeseeable).

Caused by a delaying event outside our control.
As long as we have taken the steps set out in the section, we’re not responsible for delays outside our control. We will not be liable for any delays or issues caused accessing AI Dilan, due to issues with WhatsApp.

Avoidable
Something you could have avoided by taking reasonable action. For example, damage to your own digital content or device, which was caused by digital content we supplied and which you could have avoided by following our advice to apply a free update or by correctly following the installation instructions or having the minimum system requirements advised by us.

2. DISCLAIMER

NOTHING IN THESE TERMS LIMITS ANY LIABILITY FOR: DEATH OR PERSONAL INJURY CAUSED BY NEGLIGENCE, FRAUD OR FRAUDULENT MISREPRESENTATION, OR ANY LIABILITY THAT CANNOT LEGALLY BE LIMITED.

WE ARE NOT DOCTORS, NUTRITIONISTS, PSYCHOLOGISTS NOR PSYCHIATRISTS AND WE DO NOT PROVIDE MEDICAL ADVICE. IN AN EMERGENCY, ALWAYS CONTACT THE EMERGENCY SERVICES.
WE ARE NOT QUALIFIED PERSONAL HEALTH / FITNESS TRAINERS.
WE ARE NOT FINANCIAL ADVISORS AND WE DO NOT PROVIDE FINANCIAL OR INVESTMENT ADVICE.

SAVE AS EXPRESSLY STATED OTHERWISE IN THESE TERMS:

THE CONTENT WE PROVIDE IS FOR GENERAL INFORMATION ONLY. IT IS NOT INTENDED TO AMOUNT TO ADVICE ON WHICH YOU SHOULD RELY AND WE DO NOT ACCEPT ANY RESPONSIBILITY FOR ANY LOSS WHICH MAY ARISE FROM YOUR RELIANCE ON THE INFORMATION OR MATERIALS YOU RECEIVE FROM AI DILAN;
THE INFORMATION PROVIDED TO YOU VIA AI DILAN IS NOT INTENDED AS A SUBSTITUTE FOR INFORMED ADVICE FROM A PROFESSIONAL. IN PARTICULAR, YOU SHOULD NOT USE ANY INFORMATION WE PROVIDE TO DIAGNOSE OR TREAT A HEALTH PROBLEM OR DISEASE WITHOUT CONSULTING WITH A QUALIFIED HEALTHCARE PROFESSIONAL. YOU MUST OBTAIN PROFESSIONAL OR SPECIALIST ADVICE BEFORE TAKING, OR REFRAINING FROM, ANY ACTION ON THE BASIS OF THE CONTENT WE PROVIDE;
AI DILAN IS PROVIDED ‘AS IS’ AND TO THE FULLEST EXTENT PERMISSIBLE BY LAW:
- WE EXCLUDE ALL IMPLIED CONDITIONS, WARRANTIES, REPRESENTATIONS OR OTHER TERMS THAT MAY APPLY TO AI DILAN INCLUDING AS TO THE ACCURACY, COMPLETENESS, RELIABILITY, FITNESS FOR A PARTICULAR PURPOSE, OPERABILITY, COMPATIBILITY WITH ANY SOFTWARE OR DEVICES, OR LEGALITY OF AI DILAN OR TO ANY OF THE INFORMATION OR OPINIONS CONTAINED OR EXPRESSED VIA AI DILAN AND WE ARE NOT RESPONSIBLE OR LIABLE FOR ANY ERRORS OR OMISSIONS IN SUCH INFORMATION OR FOR THE RESULTS OF ANY USE OF SUCH INFORMATION;AND
- WE DO NOT WARRANT THAT AI DILAN WILL OPERATE ERROR-FREE OR WITHOUT INTERRUPTION AND WE DO NOT WARRANT THAT AI DILAN WILL MEET YOUR REQUIREMENTS AND ACHIEVE YOUR INTENDED RESULTS;
- WE WILL NOT BE LIABLE TO YOU FOR ANY LOSS OR DAMAGE, WHETHER IN CONTRACT, TORT (INCLUDING NEGLIGENCE), BREACH OF STATUTORY DUTY, OR OTHERWISE, EVEN IF FORESEEABLE, ARISING UNDER OR IN CONNECTION WITH:
  - LOSS OF PROFITS, SALES, BUSINESS, OR REVENUE;
  - BUSINESS INTERRUPTION;
  - LOSS OF ANTICIPATED SAVINGS;
  - LOSS OF BUSINESS OPPORTUNITY, GOODWILL OR REPUTATION;
  - LOSS OF USE OR CORRUPTION OF SOFTWARE, DATA OR INFORMATION; OR
  - ANY INDIRECT OR CONSEQUENTIAL LOSS OR DAMAGE;
OUR AGGREGATE LIABILITY TO YOU FOR ANY LOSS OR DAMAGE, WHETHER IN CONTRACT, TORT (INCLUDING NEGLIGENCE), BREACH OF STATUTORY DUTY, OR OTHERWISE, EVEN IF FORESEEABLE, ARISING UNDER OR IN CONNECTION WITH USE OF AI DILAN SHALL NOT EXCEED THE AMOUNT THAT YOU HAVE PAID TO US FOR AI DILAN DURING THE 12 MONTH PERIOD BEFORE THE LIABILITY AROSE.

Please note that we only provide AI Dilan for domestic and private use. You agree not to use AI Dilan for any commercial or business purposes, and we have no liability to you for any loss of profit, loss of business, business interruption, or loss of business opportunity.

We cannot guarantee that AI Dilan will be fault-free or free from inaccuracies. If a fault occurs on AI Dilan or there is inaccurate information, you should report it to us and we will attempt to correct the issue if doing so is within our reasonable control

3. THESE TERMS MAY HAVE CHANGED SINCE YOU LAST REVIEWED THEM

We may amend these terms from time to time by updating our terms on our site so you should review our site periodically. This version of our terms was last updated in November 2024. Please contact us for previous versions (if there are any).

4. WHERE TO FIND INFORMATION ABOUT US AND OUR DIGITAL PRODUCT

You can find everything you need to know about us, Dilan Abeya LTD, the digital product known as “AI Dilan” on our website before you order. We also confirm the key information to you in writing both before you order (in your account and on the website) and after you order, either by email or in your online account

5. WHEN YOU BUY FROM US YOU ARE AGREEING THAT:

We don’t compensate you for all losses caused by us or our services.
DISCLAIMER
To access AI Dilan, you will need to give us certain information and take certain steps.
Sometimes we reject orders.
Subscription charges and when we charge you.
We’re not responsible for delays outside our control.
If you bought online, you have a legal right to change your mind.
You can end an on-going contract (find out how).
You have rights if there is something wrong with your digital product.
We can change digital products and these terms.
We can suspend supply (and you have rights if we do).
Acceptable Use Policy.
We can withdraw services.
We can end our contract with you.
We use your personal data as set out in our Privacy Notice.
You have several options for resolving disputes with us.
Other important terms apply to our contract.

6. TO ACCESS AI DILAN, YOU WILL NEED TO GIVE US CERTAIN INFORMATION AND TAKE CERTAIN STEPS

PLEASE NOTE THAT THE CONTACT NUMBER YOU PROVIDE US AS PART OF YOUR ORDER HAS TO BE THE SAME NUMBER YOU USE TO ACCESS AI DILAN.
When you pay for your subscription for the first time, you will need to create an account on our website and we will send you an email receipt when payment has been taken from you.
The email with the receipt will also contain a link to our website where you will need to confirm your subscription by providing us with and verify certain information and logging into your account on our website. You are responsible for providing accurate and complete information to us and are responsible for keeping this information accurate and up-to-date. Please contact us if you haven’t received the email receipt within 12 hours of paying for your subscription.
When you complete the steps on our website, you will be sent an email with instructions on how you can access AI Dilan via WhatsApp. Please contact us if you haven’t received the email with instructions to access AI Dilan within 12 hours of completing the steps on our website.
In order to access AI Dilan, you need to have followed the above steps and use a device with an internet connection and an up-to-date version of WhatsApp installed on the device.
PLEASE NOTE YOUR CONTRACT WILL COME INTO EXISTENCE WITH US WHEN YOU CONFIRM YOUR ORDER AND MAKE YOUR PAYMENT. IF YOU DO NOT COMPLETE THE ABOVE STEPS, THIS DOES NOT MEAN THAT THERE IS NO CONTRACT BETWEEN US. IF DELAY IS CAUSED BY YOU I.E. YOU DO NOT COMPLETE THE ABOVE STEPS, WE ARE NOT RESPONSIBLE FOR ANY DELAY IN YOU OBTAINING ACCESS TO AI DILAN.

7. SOMETIMES WE REJECT ORDERS

Sometimes we reject orders, for example because the digital product was mispriced by us. When this happens, we let you know as soon as possible and refund any sums you have paid.

8. SUBSCRIPTION CHARGES AND WHEN WE CHARGE YOU

Our subscription charges are based on three subscription durations, which you may select:
- Monthly charge
  - US$44.44/month plus the applicable rate of VAT (depending on your country of residence) until cancelled
- 3 monthly charge
  - US$33.33/month plus the applicable rate of VAT (depending on your country of residence) = 25% saving compared to monthly charge, billed quarterly at US$99.99 plus the applicable rate of VAT until cancelled
- 6 monthly charge
  - US$22.22/month plus the applicable rate of VAT (depending on your country of residence) = 50% saving compared to monthly charge, billed half yearly at US$133.30 plus the applicable rate of VAT until cancelled
We will charge you when you place your order for the relevant subscription.
VAT and other taxes, levies and duties
- Our fees are exclusive of all amounts in respect of tax (including value added tax (VAT)) and applicable levies and duties, which you shall be liable to pay at the prevailing rate.
- If the applicable rate of VAT changes between your order date and the date we supply the digital product, we adjust the applicable rate of VAT that you pay, unless you have already paid in full before the change in the rate of applicable VAT takes effect.
Unless you cancel your subscription before the billing renewal date, the subscription automatically renews. We will store your payment card details that you provide to us and we will charge you by using these payment details for subsequent payments unless you cancel your subscription or change your payment details.
Your subscription will be renewed whether or not you have used AI Dilan.
If you would like to change your payment card details, please change this by logging into your account, navigating to ‘Subscriptions’ and clicking on ‘Update’ on your subscription. We will then update your payment details that we have stored for you. Unless you change your payment details, we will continue to charge you by using the latest payment details that you have provided to us.
You can change the subscription duration by logging into your account, navigating to ‘Subscriptions’ and clicking on ‘Change Plan’ on your subscription. When it is your next billing date, we will charge you for the new subscription duration that you have requested.
If you have used a promotional code, your subscription charges will revert to the monthly charge when your promotional period expires unless you change the subscription duration or cancel your subscription before the billing renewal date.
If you use a promotional code and choose to continue with your subscription rather than cancel, your renewal term will commence on the day after the end of the promotional period.

9. WE’RE NOT RESPONSIBLE FOR DELAYS OUTSIDE OUR CONTROL

If our supply of your digital product is delayed by an event outside our control, such as an online outage or WhatsApp outage, we will contact you as soon as possible to let you know and do what we can to reduce the delay. As long as we do this, we won’t compensate you for the delay, but if the delay is likely to be substantial you can contact us to end the contract and receive a refund for any digital products you have paid for in advance, but not received.

10. IF YOU BOUGHT ONLINE YOU HAVE A LEGAL RIGHT TO CHANGE YOUR MIND

Your legal right to change your mind.

You have 14 days after the date you pay for your first subscription for AI Dilan to change your mind about the purchase, but you lose the right to cancel your contract when you start to use AI Dilan by sending a message to AI Dilan via WhatsApp. Clause 11 explains how you can cancel your subscription to stop future charges.

When and how we refund you.

If you haven’t started using AI Dilan and have asked for a refund within 14 days of paying for your first subscription for AI Dilan, we refund you as soon as possible and within 14 days of you telling us you’ve changed your mind. We refund you by the method you used for payment. We don’t charge a fee for the refund.

11. YOU CAN END AN ON-GOING CONTRACT (FIND OUT-HOW)

You can cancel your subscription at any time to stop future charges by logging into your account and clicking ‘Cancel’ or by completing and returning a cancellation form available here to us. When you cancel your subscription, it will automatically expire when the remaining period for your current subscription expires.

No refund will be provided on cancellation, unless the circumstances where we have said we will refund you apply (set out in clauses 9, 10, 12, 14, or 16).

If you have any questions about cancelling your subscription, please contact us.

12. YOU HAVE RIGHTS IF THERE IS SOMETHING WRONG WITH YOUR DIGITAL PRODUCT

If you think there is something wrong with your digital product, you must contact us. Your legal rights are summarised below. These are subject to certain exceptions. For detailed information, UK individuals can visit the Citizens Advice website www.citizensadvice.org.uk. Remember too that you have several options for resolving disputes with us.

Summary of your key legal rights

AI Dilan is described as digital content. The Consumer Rights Act 2015 says digital content must be as described, fit for purpose and of satisfactory quality:

If your digital content is faulty, you’re entitled to a repair or a replacement.

If the fault can’t be fixed, or if it hasn’t been fixed within a reasonable time and without significant inconvenience, you can get some or all of your money back.

If you can show the fault has damaged your device and we haven’t used reasonable care and skill, you may be entitled to a repair or compensation.

13. WE CAN CHANGE DIGITAL PRODUCTS AND THESE TERMS

We can always change a digital product:

to reflect changes in relevant laws and regulatory requirements for example laws on using artificial intelligence;
to make minor technical adjustments and improvements, for example to address a security threat. These are changes that don’t affect your use of the digital product and we make no commitment regarding developing improvements and/or new features to AI Dilan; and
to update digital content, provided that the digital content always matches the description of it that we provided to you before you bought it. We might ask you to install these updates.

If we make changes to AI Dilan or our terms, your continued use of and payment for the use of AI Dilan is taken as consent to the changes. If you do not agree with the changes terms, you must stop using AI Dilan.

14. WE CAN SUSPEND SUPPLY (AND YOU HAVE RIGHTS IF WE DO)

We can suspend the supply of the digital product. We do this to:
- deal with technical problems, including to carry out emergency repairs;
- make minor technical changes or carry out any planned maintenance;
- update AI Dilan to reflect changes in relevant laws and regulatory requirements; or
- make changes to AI Dilan (see clause 13).
We let you know that we’re suspending supply, we may adjust the price and may allow you to terminate.
We contact you in advance to tell you we’re suspending supply, unless the problem is urgent or an emergency. If we suspend the product for longer than 3 business days we adjust the price so you don’t pay for it while its suspended. If we suspend supply, or tell you we’re going to suspend supply, for more than 10 business days you can contact us to end the contract and we’ll refund any sums you’ve paid in advance for products you won’t receive.

15. ACCEPTABLE USE POLICY

These acceptable use standards apply to any content and/or material you upload or share to AI Dilan and/or our site (User Content). You are responsible for all User Content that occurs using your credentials and must ensure that such User Content does not violate any applicable law or these terms.

We provide AI Dilan by relying on certain services provided by Open AI LLC and its group companies (Open AI). You agree to abide by the Usage Policies of Open AI as amended and supplemented from time to time, which are incorporated in these terms. The Usage Policies are available here: https://openai.com/policies/usage-policies .

You are responsible for taking all reasonable steps to ensure that no unauthorised person shall have access to your account or access to AI Dilan using your credentials. If you become aware of someone using your account or using AI Dilan with your credentials you must promptly inform us.

By using AI Dilan, you acknowledge that User Content may be used to develop and enhance AI Dilan.

You must comply with these standards in spirit as well as to the letter.

We will determine, in our discretion, whether any User Content or your use of AI Dilan and/or our site breaches these acceptable use standards.

You must implement reasonable and appropriate measures designed to help secure your access to and use of AI Dilan. If you discover any vulnerabilities or breaches related to your use of AI Dilan, you must promptly contact us and provide details of the vulnerability or breach.

You may not use AI Dilan and/or our site:

If you are not 18 years old or older or are not able to form a binding contract with us.
For business purposes without our written permission. AI Dilan and our site are for personal use by individuals.
In any way that breaches any local, national or international law or regulation.
In any way that is unlawful or fraudulent or has any unlawful or fraudulent purpose or effect.
For the purpose of harming or attempting to harm yourself or others (including minors) or any property of others in any way.
To bully, insult, intimidate or humiliate any person.
To send, upload, download, share, post, use or re-use any material which does not comply with our content standards.
To transmit, or procure the sending of, any unsolicited or unauthorised advertising or promotional material or any other form of similar solicitation (spam).
To transmit any data, send or upload any material that contains viruses, Trojan horses, worms, time-bombs, keystroke loggers, spyware, adware or any other harmful programs or similar computer code designed to adversely affect the operation of any computer software or hardware.

User Content must not:

Be defamatory of any person.
Be obscene, offensive, hateful or inflammatory.
Infringe any rights (including any intellectual property rights and privacy rights) of any other person.
Be likely to deceive any person.
Breach any legal duty owed to a third party, such as a contractual duty or a duty of confidence.
Contain illegal content or promote any illegal content or activity.
Be in contempt of court.
Be threatening, abuse or invade another’s privacy.
Be likely to harass, upset, embarrass, alarm or annoy any other person.
Impersonate any person or misrepresent your identity or affiliation with any person.
Advocate, promote, incite any party to commit, or assist any unlawful or criminal act such as (by way of example only) copyright infringement or computer misuse.
Contain a statement which you know or believe, or have reasonable grounds for believing, that members of the public to whom the statement is, or is to be, published are likely to understand as a direct or indirect encouragement or other inducement to the commission, preparation or instigation of acts of terrorism.
Be pornographic.

Illegal content

In addition, you must not use our site in any way that involves:

Terrorism offences.
Child sexual exploitation or abuse offences including grooming and child sexual abuse material.
Encouraging or assisting suicide (or attempted suicide) or serious self-harm offences.
Harassment, stalking, making threats or abuse offences.
Hate offences.
Controlling or coercive behaviour offence.
Drugs or psychoactive substance offences.
Unlawful immigration or human trafficking offences.
Sexual exploitation of adults offences.
Extreme pornography offences.
Intimate image abuse offences.
Fraud and financial services offences.
Foreign interference offences.

16. WE CAN WITHDRAW PRODUCTS

We can stop providing a product, such as an ongoing service or a subscription for digital content. We let you know at least 6 months in advance and we refund any sums you’ve paid in advance for products which won’t be provided.

17. WE CAN END OUR CONTRACT WITH YOU

We can end our contract with you for the digital product and claim any compensation due to us (including reasonable enforcement costs) if you:

use AI Dilan for illegal, improper or inappropriate purposes (including using AI Dilan to cause harm to yourself or others) or within our sole discretion, we determine in good faith that you are in breach of our acceptable use policy at clause 15.
don’t make any payment to us when it’s due and you still don’t make payment within 14 days of our reminding you that payment is due;
don’t, within a reasonable time of us asking for it, provide us with information, cooperation or access that we need to provide the digital product, for example, your email address or contact number;
use AI Dilan in a territory where use of Open AI’s ChatGPT is not supported or in a territory that is sanctioned or embargoed by the United States of America, Canada or the United Kingdom from time to time;
use AI Dilan for commercial purposes without our permission;
work around any technical limitations of AI Dilan and/or use any tool to enable features or functionalities that are otherwise disabled;
perform or attempt to perform any actions that would interfere with the proper working of AI Dilan;
prevent access to or the use of AI Dilan by our other customers;
impose an unreasonably large load on AI Dilan;
attempt to create a model that is similar to, or would compete with, AI Dilan or you attempt to copy any part or feature of AI Dilan provided that this clause is not intended to restrict the terms of any free or open source software licence;
represent that output from AI Dilan is human-generated when it is not;
attempt to disassemble, decompile, reverse-engineer or create derivative works based on the whole or any part of AI Dilan or attempt to do any such thing. You shall not conduct, facilitate, authorise or permit any text or data mining or web scraping in relation to AI Dilan or any services provided via, or in relation to, AI Dilan. This includes using (or permitting, authorising or attempting the use of):
- Any “robot”, “bot”, “spider”, “scraper” or other automated device, program, tool, algorithm, code, process or methodology to access, obtain, copy, monitor or republish any portion of our site or any data, content, information or services accessed via the same.
- Any automated analytical technique aimed at analysing text and data in digital form to generate information which includes but is not limited to patterns, trends and correlations.

18. WE USE YOUR PERSONAL DATA AS SET OUT IN OUR PRIVACY NOTICE

How we use any personal data you give us is set out in our Privacy Notice.

19. YOU HAVE SEVERAL OPTIONS FOR RESOLVING DISPUTES WITH US

If you have a complaint, please contact us by using our contact details as set out in the ‘Contact’ section of our website. We will respond to complaints as quickly as possible and use our best efforts to find a satisfactory solution to complaint.
Resolving disputes without going to court.
Alternative dispute resolution is an optional process where an independent body considers the facts of a dispute and seeks to resolve it, without you having to go to court. For example, you can submit a complaint to Consumer Arbitration through their website at https://www.cdrl.org.uk/consumer-arbitration/.
You can go to court.
These terms are governed by English and Welsh law and wherever you live you can bring claims against us in the English and Welsh courts. If you live in another country, you can also bring claims against us in the courts of the country you live in. We can claim against you in the courts of the country you live in.

20. OTHER IMPORTANT TERMS APPLY TO OUR CONTRACT

We can transfer our contract with you, so that a different organisation is responsible for supplying your product.
We’ll tell you in writing if this happens and we’ll ensure that the transfer won’t affect your rights under the contract. If you’re unhappy with the transfer you can contact us to end the contract within one month of us telling you about it and we will refund you any payments you’ve made in advance for AI Dilan, but you will no longer have access to AI Dilan once this contract terminates.
You can only transfer your contract with us to someone else if we agree to this.
We may not agree if the party to whom you wish to transfer is not in our opinion, of sufficient financial substance (such that we don’t think they will be able to comply with their obligations under this agreement), or they do not agree to be bound by this contract. You shall not provide your login details to your account with us nor provide access to AI Dilan to another person until we have agreed to the transfer of your contract to the person to whom you wish to transfer your contract.
Nobody else has any rights under this contract.
This contract is between you and us. Nobody else can enforce it and neither of us will need to ask anybody else to sign-off on ending or changing it.
If a court invalidates some of this contract, the rest of it will still apply.
If a court or other authority decides that some of these terms are unlawful, such terms shall be deemed modified to the minimum extent necessary to make them valid, legal and enforceable. If such modification is not possible, the relevant unlawful terms shall be deemed deleted but the rest of the terms will continue to apply.
Even if we delay in enforcing this contract, we can still enforce it later.
We might not immediately chase you for not doing something (like paying) or for doing something you’re not allowed to, but that doesn’t mean we can’t do it later.
Feedback
If you provide us with feedback, you agree that we are not obliged to implement the feedback and that we are free to use the feedback without any additional compensation to you. You confirm that any feedback that you provide to us does not contain confidential information.
Back-ups
We shall not provide you with any back-ups of User Content. If you wish to have back-ups of User Content, you shall be solely responsible for maintaining adequate back-ups.